Patient Engagement
Reach every attributed patient via their preferred channel with AI-personalized messaging — automatically, at scale, without adding staff — to close gaps, reduce no-shows, and drive care plan adherence.
The Challenge
Most care teams can realistically reach 20-30 patients per day via manual phone outreach. But a panel of 2,000 patients — each needing personalized, condition-specific communication — requires a different approach entirely. Generic blast messages are ignored. One-size-fits-all timing fails different populations. And staff burnout from repetitive outreach tasks drives turnover and further reduces capacity. The patients who most need engagement are often the hardest to reach with manual methods.
Five Core Capabilities
Generates individualized messages for every patient — tailored to their conditions, open care gaps, preferred language, and communication history — across SMS, voice, email, and patient portal simultaneously.
AI learns how each patient responds — SMS vs. voice vs. portal — and routes messages through their most responsive channel, maximizing engagement rates without staff decision-making.
Multi-step reminder sequences timed to each patient's historical response patterns — reducing no-shows by 41% and filling slots with waitlisted patients automatically when cancellations occur.
Targeted outreach campaigns for specific quality measures — diabetic eye exams, colorectal screening, mammography, A1c testing — with automated scheduling links and follow-up sequences until the gap is closed.
Real-time dashboard showing response rates by channel, message type, patient segment, and care gap — enabling continuous optimization of outreach strategies and demonstrating population-level engagement.
Channel Response Rates
ROI: 10-Provider Clinic
| Metric | Before Unity | After Unity |
|---|---|---|
| Patients Reached/Wk | 820 | 2,800 ↑ |
| Response Rate | 22% | 68% ↑ |
| No-Show Rate | 18% | 11% ↓ |
| Staff Hours / Week | 40 hrs | 8 hrs ↓ |
Explore Other Modules
All eight modules share the same AI engine, patient data, and action pipeline.
Reach 3.4× more patients
without adding staff.
We'll show you how Unity's AI outreach reaches your entire panel — automatically, in every patient's preferred channel.
Built for HIPAA · Aligned with SOC 2-type controls · FHIR R4 Ready · ROI in 90 Days